We hope to answer some of the most frequently asked questions about our services. Whether you're a first-time visitor or a frequent user, we hope this will help you find what you need on our website quickly and easily. If you have a question that isn't answered here, feel free to get in touch with us.
How do I become a Kastelo client
Navigate to 'Sign Up' to complete the short application form and submit the required documents. Once a data integrity controller is able to verify your identity, you will receive access to your Kastelo account. We'll be in touch if we require further information or to confirm that your account has been successfully opened.
What is required to open an account (FICA)
FICA is a necessary process to make sure that none of our clients identies are falsely used or compromised. As an accountable institution, we follow market leading KYC and FICA procedures. You can open an account with as little as a copy of your ID and a Liveness video. Depending on the services you sign up for we may require documents and information such as, a valid proof of address, your tax number, employer and offshore investment information.
What does the Kastelo account give me
The Kastelo account gives you access to Africa's first multi-currency card as well as great returns. Keep on the lookout for how we use our technology to benefit our clients..
How do I deposit money
Log in to your Kastelo profile. Select your ZAR account and deposit funds using the appropriate reference number in order for funds to be allocated automatically. ZAR deposits may take up to 72 hours to reflect if you use the correct reference number.
How do I withdraw my money
To withdraw funds from Kastelo, simply log into your account, select the ZAR button, then click on "withdraw". Enter the amount and your bank details accurately, making sure there are no spaces. An OTP will be sent to your mobile number for approval, and within 1-3 business days, the funds should reflect in your account.
How do I order a Kastelo card
Login to your Kastelo Profile. Go to Profile Settings > Kastelo Cards > Order Now. We know that the delivery address may differ from your proof of address, therefore, our preferred courier will be in touch with you telephonically to confirm the delivery address and time that suits you.
What does it cost to be a Kastelo client
Opening a Kastelo account is free. You can start with as little as R10 to fund your account. Some services have a once-off activation fee starting from R199.
What is the minimum amount I need to start with Kastelo
You can start with as little as R10 to fund your account. The sky is the limit from there.
How do I sign up for a corporate foreign exchange account?
Reach out to us at firstname.lastname@example.org and we will appoint a dedicated corporate account manager to oversee both your sign up and future payment needs.
How and when do I receive my algo profit?
Once we have completed a set of trades, you will receive a notification by email. This will mean that you can withdraw your profit. Log in to your Kastelo account, where you can process the withdrawal to your personal bank account or invest in our interest accounts or use your Kastelo Card to spend your earned income.
Kastelo is a registered financial service provider (FSP 51074), which is FSCA and SARB approved.
We collaborate with trusted and technologically advanced South African banks, transforming the foreign currency landscape to offer our clients the very best service.